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Terms and Conditions

Products:
- In the event that certain product is not available, a suitable alternative will be substituted.

- Food is best consumed within 2 hours of receiving order/upon pick up.

 

- Timbre + Hawkers Pte Ltd’s food products are prepared in premises where nuts are used. While every effort is made to keep ingredients separate, it is possible that traces of nuts could be found in our food. Timbre + Hawkers Pte Ltd accepts no responsibility for any problems caused by non-disclosure of allergies or special dietary needs.

Prices and Payment:
- Prices stated exclude GST. GST will be applied at point of check out. 

- Prices are subject to change without prior notice. 

- Full payment online is required upon ordering for deliveries and pick-ups.

Cancellations, Returns and Refunds:

- If you wish to change your order, please contact us at +65 6481 7573 (from 6am to10pm Monday to Sunday). Please note that there is no guarantee that we will be able to agree to your requests as the order may already be underway. For urgent assistance, please call our corporate office at +65 6338 8277 (10am to 7pm from Monday to Friday). 

 

- There is strictly no cancellation once the order has been confirmed or payment has been made. 

 

Delivery:

- We will endeavour our best to deliver within the stipulated time customers have indicated. In the event of any delays, our staff will inform customers in a timely manner. During wet weather, deliveries may be delayed for up to 30 mins or more. 

 

Privacy Policy:

- Timbre + Hawkers Pte Ltd abides by Personal Data Protection Act. We will only use the information we have collected from customers for purposes of services, services recovery, news and promotions updates (should you opt in for the latter two).

 

Force Majeure:

- Timbre + Hawkers Pte Ltd shall not be liable for any delay or failure to provide the service as a result of any act or circumstance beyond the company’s control.

 

General:

- We welcome feedback. Any customer who is not satisfied with their orders should contact us at info@timbregroup.asia and provide all relevant details within 24 hours of receipt of food.

 

Large Orders: 

- Orders above SGD $300 will require 3 hours of advance order notice. 

Timbre + Hawkers Pte Ltd management reserves the rights to change the terms and conditions without prior notice.